Terms & Conditions

1. Payment Terms

1.1 Accepted Payment Methods
We accept various payment methods:

• Credit and Debit Cards (Visa, MasterCard, American Express, etc.)

• Cash On Delivery 

1.2 Currency
All transactions on the Website are processed in BHD

1.3 Payment Confirmation
If your payment is declined or we are unable to process the payment for any reason, your order will not be completed, and you will be notified accordingly.

1.4 Payment Security
We use industry-standard encryption technology to ensure that your payment details are securely transmitted and processed. 

1.5 Price and Taxes
The prices of goods displayed on the Website are final and inclusive of applicable taxes unless otherwise stated. Additional delivery charges may apply, as outlined during the checkout process.

2. Delivery Terms

2.1 Delivery Methods
We offer delivery across all Bahrain with standard delivery charge BD 0.880

2.2 Delivery Locations
We deliver to all Bahrain areas.

2.3 Delivery Timeframes
The order will be delivered to you within 24 hours/1 business day. Please note that delivery times may vary due to factors such as weather, holidays, or unforeseen delays.

2.4 Order Processing Time
Orders are typically processed within 1 business day from the time of order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2.5 Delivery Charges
The delivery charge is standard BD 0.880. 

2.6 Damaged or Missing Goods
In the unlikely event that your goods are damaged or missing upon delivery, we will gladly assist with an exchange for a new item. If you encounter any issues with your order, please contact us immediately. Please note that once we are notified of a successful delivery, we are unable to offer refunds or replacements. We therefore encourage you to carefully inspect your items upon arrival to ensure everything is in order.

3. Refund Policy

3.1 Eligibility for Refunds
Refunds are offered in the following circumstances:

• Defective or Damaged Goods: If your order arrives damaged or defective, please contact our customer support team within 2 hours of delivery to arrange a replacement or refund.

• Incorrect Items: If you receive an item that was not part of your original order, we will provide a full refund or exchange once the incorrect item is returned.

• Late or Missing Deliveries: If your order is significantly delayed beyond the estimated delivery timeframe and we are unable to fulfill your order, you may be eligible for a refund.

3.2 Non-Refundable Items
Due to the perishable nature of our products and for health and safety reasons, food items are generally non-refundable. We are unable to accept returns unless the items are defective, damaged, or incorrectly delivered. If you experience any issues with your order, please contact us immediately for assistance.

3.3 Refund Process
If your order qualifies for a refund, we will issue the refund by cash (for order below BHD100) or by cheque (for order above BHD100), after deducting 1.1% towards processing changes. The processing time for refunds may take 14 business days depending on your payment method and bank.

3.5 Refund Requests
To initiate a refund request, please contact our customer support team on 39009003 with the details of your order, including the reason for the refund request. We will review your case and respond as quickly as possible.

4. Order Policy

4.1 Order Confirmation
After submitting your order, you will receive an email confirmation detailing the items purchased. This confirmation does not guarantee that the order will be processed or dispatched immediately.

4.2 Unavailability of Goods
If an item is out of stock or unavailable after you have placed an order, we will notify you and offer a substitute product or a full refund for the unavailable items.

4.3 Order Errors
In the event of a mistake in the order, such as an incorrect delivery address or item selection, please contact customer support as soon as possible. We will do our best to assist in resolving the issue.

5. Coupon Policy

5.1 Eligibility and Use
Coupons, discounts, and promotional offers can be applied to eligible items during checkout. The applicable discount will be applied automatically when you enter the coupon code in the designated field.

5.2 Validity
Coupons and promotional codes may have specific terms, such as expiration dates, eligible product categories, and minimum order values. Please ensure that you review the terms of any promotional offers before use.

5.3 Single Use Only
Coupons are typically limited to one use per customer unless stated otherwise. Coupons cannot be combined with other offers unless explicitly stated.

5.4 Non-Transferable
Coupons and discounts are non-transferable and cannot be exchanged for cash or other goods.

5.5 Coupon Expiration
Coupons are valid only for the specified period and cannot be extended or reissued after expiration. Experiencing coupons will not be accepted.

6. Customer Service and Support

If you have any questions or issues regarding payment, delivery, refunds, orders, or coupon use, please contact our customer support team on 39009003. We are happy to assist you.

By completing a purchase on our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.